The UK's Debt Help Site

Complaints

We are committed to resolving complaints effectively and as quickly as possible. In the unlikely event that you wish to make a complaint, please contact us:

  • Email us: support@easydebtplan.co.uk

We will contact you to notify you that we have received your complaint. It can take up to eight weeks to investigate and to respond to you with a final decision, although we will keep you updated with the progress of our investigation into your complaint.

ADDITIONAL INFORMATION

* In some cases up to 83% of the debt can be written off. The amount written off will depend on your circumstances, income, assets and the current write-off policy of your creditors. Levels between 25% and 80% are realistic, based on your ability to repay.

** If eligible, you may need to release equity on your property to put towards your IVA. Likewise, the rights to your assets are transferred to the IVA Supervisor, including your property. Details of your IVA will appear on a public register, and your credit rating will be adversely affected. If you fail to keep up your payments your creditor can chase for any outstanding debt, re-apply interest & charges, and could even petition for your bankruptcy.

All debt solutions should be very carefully considered. easyDebtPlan never charge for the service we provide, but if you enter into an Individual Voluntary Arrangement (IVA) or Debt Management Plan with one of our partner Companies, then fees will apply and these are made clear by the advisers and also in the documentation you receive. Debt write-off only applies on completion of the Insolvency Solution and details do appear on a public register. Full details will be discussed before entering into an agreement, and alternative options may be offered, where considered to be in your best interest. Your ability to obtain credit will be affected for 6 years, even if the solution lasts for less. Your assets and property could be at risk.

Money Advice Service: The Money Advice Service is an impartial service set up by the Government. They provide free debt counselling, debt adjustment and credit information services.

By submitting your details via our form, you agree that the information provided is true and accurate and that easyDebtPlan may send the details of this enquiry to an appropriate partner for the purpose of furthering your enquiry and that the partner may contact you for further information. We will not send, sell, loan or lease your data to any other third party except those needed to provide the service you have requested.

easyDebtPlan is a trading style of Ocelor Limited. Company Number 557377.