The UK's Debt Help Site

Privacy Policy

The primary purpose of our website is to be a useful resource and to provide guidance and advice. We also want you to feel secure when visiting our website and we are committed to maintaining your privacy when doing so. We take our ethical responsibility and your privacy seriously. Please read the following carefully.

Consent

Use of this website by you constitutes acceptance by you of our Privacy Policy. If you do not wish to accept our Privacy Policy, please leave this website immediately. By using this website, you also consent to the collection and use of your personal information in the manner set out below.

Our Privacy Policy

This Privacy Policy covers information which is collected from this website only and does not apply to other sites which we may link to from this site. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The following now provides an overview of how we protect your privacy during your visit to our website.

Personal Information We Gather

Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).

We will obtain personal information about you directly (your name, email address, phone number, amount of debt.) whenever you volunteer this information by completing an online form on our website.

We will obtain your personal data when you contact us for any reason. If you volunteer such information you will be consenting to our processing it for the purposes specified.

By providing us with your email address, you are agreeing to receive our email updates. Our email updates will contain useful information on your debt options as well as promotions and special offers we feel may be of interest to you. Your email address will only be used to deliver our own email updates to you and will not be passed onto any third-party without your prior consent. However, if you request a debt consultation, then your email address will be provided to one or more of our third-party partners, along with your name, phone number and other details you provide.

By requesting a debt consultation through providing your name, phone number and other details to us, you are agreeing to receive communication via phone, email and SMS messaging and select third-party debt partners who may be able to assist you. When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt programme. These fees will be made clear by your adviser prior to your enrollment.

Opt-Out

To opt out of the email updates, simply click the unsubscribe link that is included at the bottom of every email we send you. You may also email support@easydebtplan.co.uk with the subject line “Unsubscribe” and we will remove you from our database within a maximum of 14 calendar days.

To opt-out of marketing communications from our third-party partners, you may contact each of them directly with this request. You may also ask us to communicate on your behalf to our debt relief partners that you no longer wish to receive marketing messages. To do so, please email support@easydebtplan.co.uk with your request.

IP Address

When you access our website, your Internet Protocol (IP) address, operating system and browser type is automatically collected and is placed in our server logs, which we use for system administration and statistical analysis.

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them when you return to the site. This allows us to give you tailored options based on the information it has stored about you on your last visit.

Cookies on this website are used to collect information about how visitors use our website and these types of cookies collect the information anonymously.

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in your browser preferences. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not work.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site in your browser preferences.

To find out more about cookies, visit www.allaboutcookies.org.

How We Use This Information

We analyse the information collected to analyse visitor habits and to discover ways to improve the site. Visitor information includes data like the number of visitors to the site, the pages they visited and how they arrived at the site. We may also use personal data for other purposes, which we explain to you at the point we collect the information.

What About Sensitive Personal Data?

If we seek to collect sensitive personal data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to our using the data, subject to applicable laws as described in this notice. The references to “sensitive personal data” are to the various categories of personal data identified by the Data Protection Act 1998 and other relevant data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal data about personality and private life, racial or ethnic origin, colour, nationality, political opinions or convictions, membership of political parties or movements, religious, philosophical or other similar beliefs, trade union membership, physical or mental health or handicap, genetic code, addictions, gender, sexual life (including sexual orientation), pregnancy, property matters or criminal convictions or record.

Security

While we will take all reasonable steps to maintain the security of our website, you should understand that the open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Therefore, we cannot and do not guarantee that personal information you provide will not be intercepted by others and decrypted.

Alterations

The internet and data privacy best practice are both constantly developing. We reserve the right to amend this Privacy Policy at any time and from time to time. Regularly review this page to ensure you are always aware of what information we collect, how we use it and how we will share it with other parties.

Amendments to our Privacy Policy will apply to your use of this website and by continuing to use the website after such changes you are deemed to have agreed with such amendments.

Our Contact Information

We welcome your questions, comments and feedback. If you wish to contact us, you can email us at support@easydebtplan.co.uk.

ADDITIONAL INFORMATION

* In some cases up to 83% of the debt can be written off. The amount written off will depend on your circumstances, income, assets and the current write-off policy of your creditors. Levels between 25% and 80% are realistic, based on your ability to repay.

** If eligible, you may need to release equity on your property to put towards your IVA. Likewise, the rights to your assets are transferred to the IVA Supervisor, including your property. Details of your IVA will appear on a public register, and your credit rating will be adversely affected. If you fail to keep up your payments your creditor can chase for any outstanding debt, re-apply interest & charges, and could even petition for your bankruptcy.

All debt solutions should be very carefully considered. easyDebtPlan never charge for the service we provide, but if you enter into an Individual Voluntary Arrangement (IVA) or Debt Management Plan with one of our partner Companies, then fees will apply and these are made clear by the advisers and also in the documentation you receive. Debt write-off only applies on completion of the Insolvency Solution and details do appear on a public register. Full details will be discussed before entering into an agreement, and alternative options may be offered, where considered to be in your best interest. Your ability to obtain credit will be affected for 6 years, even if the solution lasts for less. Your assets and property could be at risk.

Money Advice Service: The Money Advice Service is an impartial service set up by the Government. They provide free debt counselling, debt adjustment and credit information services.

By submitting your details via our form, you agree that the information provided is true and accurate and that easyDebtPlan may send the details of this enquiry to an appropriate partner for the purpose of furthering your enquiry and that the partner may contact you for further information. We will not send, sell, loan or lease your data to any other third party except those needed to provide the service you have requested.

easyDebtPlan is a trading style of Ocelor Limited. Company Number 557377.